Returns & Exchanges
At Auburn Jewelry, we want you to love your handcrafted pieces; if you are not completely satisfied, we accept returns on unworn items within 30 days of delivery. Please note that custom-made and personalized designs are final sale and cannot be returned.
Initiate Your Request
Email our support team with your order number and reason for return to receive a Return Authorization number.
Pack Your Jewelry
Securely place the item in its original Auburn Jewelry packaging to ensure it is protected during transit.
Ship It Back
Affix the provided shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our artisans inspect the returned item, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing